Highland99 is fully committed to protecting the privacy and personal data of every player. This Privacy Policy clearly explains what information we collect, how it is used, who it is shared with, and what rights you hold as a user of our platform.
How we keep your personal data secure and protected at all times
All data transmitted between your device and Highland99's servers is protected by 256-bit SSL encryption. This means your personal information, payment details, and transaction history cannot be accessed by any unauthorised party, whether in transit or at rest.
Highland99 does not sell, rent, or disclose your personal data to any third party for marketing purposes. Your data is only shared under limited circumstances as specifically outlined in this Privacy Policy, such as legal requirements or technical service providers bound by confidentiality agreements.
You have the full right to access, correct, and request the deletion of any personal data we hold about you. All requests submitted to support@highland99.fun will be processed within 30 business days, in accordance with the data protection principles we uphold.
Highland99 only collects data that is strictly necessary for clear and legitimate purposes. We do not gather excessive or irrelevant information. Every category of data we collect is clearly described in this policy, along with the reason for collection and how long it is retained.
Your account password is stored using an irreversible cryptographic hashing method, which means even Highland99 staff cannot read it. We also offer two-factor authentication as an additional layer of security — strongly recommended for all members.
Highland99 players' personal data is stored on servers protected by strict physical and digital access controls. A 24/7 monitoring system detects any unauthorised access attempts. Data backups are performed on a regular basis to ensure the integrity and availability of your information.
Important Note: This Privacy Policy applies to all users of the Highland99 Platform — the highland99.fun website and our mobile app. By using our Platform, you agree to the collection and use of information as described in this policy. Please read it carefully before registering or using any of our services.
Highland99 understands that privacy is a matter of great importance to Malaysian players. When you register and use our platform to play live football, casino, baccarat, cricket, or any other game, you are entrusting us with your personal information — and we take that trust very seriously.
This Privacy Policy is intended to give you complete clarity on how Highland99 handles your personal data – from the moment you register through to every transaction you make on our platform. We believe that transparency is not merely a legal obligation, but the foundation of a trusted relationship between Highland99 and each of our members.
We also want to make clear that our approach to privacy is not reactive — we don't wait for problems to arise before taking action. Instead, Highland99 builds privacy into every layer of our systems from the design stage, ensuring your data is proactively protected at every point of use.
This Privacy Policy is effective as of 1 January 2026 and supersedes all previous versions. Any enquiries regarding this policy may be directed to support@highland99.fun.
Highland99 collects your personal information in several ways throughout your use of the Platform. Below is a detailed breakdown of each category of data we collect:
| Data Category | Example Information | How We Collect It |
|---|---|---|
| Identity | Full name, Malaysian identification card number, date of birth, ID photo | During registration and the KYC process |
| Relationship | Malaysian phone number, email address, residential address | During registration and profile updates |
| Financial | E-wallet account numbers (Touch 'n Go, GrabPay, DuitNow), bank details for FPX | During the deposit and withdrawal process |
| Transactions | Deposit history in RM, withdrawals, bets, winnings, losses | Automatically generated during platform activity |
| Technical | IP address, device type, operating system, web browser, session data | Automatically collected during use of the Platform |
| Games | Game history, session duration, preferred games, betting patterns | Automatically generated during gaming activity |
| Communication | Live chat support logs, emails sent to Highland99, feedback | During interactions with the customer support team |
Highland99 does not collect more information than is necessary for the stated purposes. Should we need to collect additional data not listed above, you will be notified in advance.
Every piece of data Highland99 collects is used for a legitimate, specific purpose — and never beyond what is necessary. Below are the primary purposes for which your data is used:
Account Management & Services:
Security & Protection:
Responsible Gaming:
Communication & Support:
Marketing: Highland99 will only send you marketing communications if you have given your explicit consent. You may withdraw that consent at any time by contacting support@highland99.fun or using the unsubscribe option in any marketing email.
Highland99 does not sell your personal data to any party under any circumstances. We only share data in the following limited situations, and only to the extent necessary for the stated purpose:
Technical Service Providers:
We share necessary data with technical service providers who help us operate the Platform, including server infrastructure providers, payment service providers, and game providers such as Evolution Gaming, Pragmatic Play, and JILI Games. All such parties are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
Legal Requirements:
Highland99 may be required to disclose your personal data when compelled by law or court order, or where disclosure becomes necessary in the context of a criminal investigation, including fraud and money laundering. In all such cases, we disclose only the minimum information required.
Change of Business Ownership:
If Highland99 is involved in any merger, acquisition, or sale of assets, user personal data may be transferred as part of that transaction. You will be notified via an in-platform notice or email before your data is transferred and becomes subject to a different Privacy Policy.
Important: Highland99 never shares your data with advertisers, data brokers, or social media platforms for targeted marketing purposes. If you receive any offer claiming to be from Highland99 through a suspicious channel, please contact us immediately at support@highland99.fun.
Highland99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
Technical Security:
Access Controls:
While Highland99 takes all reasonable measures to protect your data, no security system is entirely foolproof. You also play an important role by keeping your account password confidential and enabling two-factor authentication, available in your account settings.
Security Incident Reports: If Highland99 detects any data security breach that may affect your personal information, we will notify you within 72 hours via the email registered to your account, along with recommended steps to protect yourself.
The Highland99 Platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates smoothly. The following is an overview of the types of cookies we use:
Essential Cookies (Required):
These cookies are required for the platform to function properly. They include login session cookies that keep you signed in during an active session, security cookies that protect your account from CSRF attacks, and cookies that store your language preferences. These cookies cannot be disabled, as the platform will not work without them.
Analytics Cookies (Optional):
We use internal analytics data to understand how users interact with the highland99 Platform — which pages are visited most, where users encounter difficulties, and how the navigation flow can be improved. This data is collected in aggregate and does not identify individual users.
Functional Cookies (Optional):
These cookies store your preferences — such as favourite games, display settings, and betting options — so you don't have to reconfigure them each time you use the platform. They improve your overall experience but do not affect core platform functionality if disabled.
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect core functionality of the Highland99 Platform. For more information on how to manage cookies in your browser, refer to your respective browser's help documentation.
Highland99 retains your personal data only for as long as it is needed for the purposes described in this policy, or as required by applicable law.
Retention Period by Data Category:
Once the designated retention period has lapsed, or when data is no longer needed for its original purpose, highland99 will securely delete or anonymise it. The deletion process uses methods that ensure data cannot be recovered.
If you close your Highland99 account, your personal data will be retained for as long as required by law or to resolve any outstanding claims. After that period, your data will be permanently deleted or anonymised.
As a Highland99 Platform user, you have certain rights regarding your personal data. Highland99 is committed to respecting and facilitating these rights in a straightforward and hassle-free manner.
Request a copy of all personal data we hold about you in a readable format
Request corrections to any inaccurate or incomplete personal data in your account
Request the deletion of your personal data in certain circumstances, subject to legal obligations
Request a restriction on the processing of your data under certain circumstances while an issue is being resolved
Request your data in a structured format that can be transferred to another platform
Object to the processing of your data for direct marketing purposes at any time
To exercise any of the rights above, send your request to support@highland99.fun stating the right you wish to exercise, your full name, and your Highland99 account number. We will process your request within 30 business days and notify you of the action taken.
⚠️ Important Notice: The Highland99 Platform is strictly prohibited for individuals under the age of 21. We do not knowingly collect or process personal data from children or individuals below the stipulated age limit.
If Highland99 discovers that personal data belonging to an individual under the age of 21 has been collected without proper knowledge or consent, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian and believe that your minor child has registered for or used the Highland99 Platform, please contact us immediately at support@highland99.fun so we can take the necessary action without delay.
In operating the Highland99 Platform, some of our technical service providers may be based outside Malaysia. This means your personal data may in certain circumstances be transferred, stored, or processed outside your country of origin.
When such data transfers occur, highland99 ensures that:
Game providers such as Evolution Gaming, Pragmatic Play, and JILI Games — which supply the live casino and slots on the highland99 Platform — maintain their own infrastructure. Your interactions with their games are subject to those providers' privacy policies in addition to highland99's.
Highland99 reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, industry practices, or the way we operate the platform. The latest version will always be available on this page with a clearly indicated update date.
When significant changes are made to how we process your personal data, we will notify you via:
Your continued use of the Highland99 Platform after any policy changes take effect will be considered your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account and withdraw any eligible balance before the new policy comes into force.
The current version of this Privacy Policy is effective from 1 January 2026. This date reflects the last time this policy was meaningfully updated. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding Highland99's Privacy Policy or how we handle your personal data, our team is always on hand to assist you in Bahasa Malaysia.
You can reach us through the following channels:
For requests relating to your privacy rights (such as data access, correction, or deletion requests), please include in your email: your full name, Highland99 account number, type of request, and any other relevant information. We will acknowledge receipt of your request within 48 hours and provide a full response within 30 business days.
We welcome any feedback that helps us improve our privacy practices for the benefit of all highland99 players in Malaysia.
Multi-layered protection that keeps your data secure at all times
Full encryption of all data communications
Passwords cannot be read by anyone
An extra layer of protection for your account
Real-time threat detection system
Data is backed up to ensure integrity
Data access restricted to authorised personnel only
The most frequently asked questions from players about personal data protection
Have questions about your personal data? Contact our privacy team:
Your personal data is protected by 256-bit SSL encryption, a transparent privacy policy, and a dedicated security team. Register for free today and enjoy over 500 games — including live football, casino, baccarat, and slots — all on a platform that genuinely cares about your privacy.
Secure · Data Protected · Responsible · Age 21+